Retail Sales Associate / Customer Service

Elements Massage • Totowa, NJ

45d • Onsite

About The Position

Elements Massage in Totowa is hiring a Front Desk / Retail Sales & Customer Service Associate to be the welcoming face our clients count on. This role involves more than just answering phones and booking appointments; you will introduce clients to our Wellness Program, a membership that offers access to massage, stretch sessions, and facials, and you will be instrumental in client retention. The position requires active engagement with people, building sales, communication, and customer service skills. It is a challenging role that develops valuable skills such as sales, hospitality, problem-solving under pressure, and building client relationships, which are transferable to many other careers.

Requirements

• Great talker, but an even better listener.
• Prior front desk and/or retail sales experience.
• Comfort with scheduling and payment software (training provided).
• Genuine interest in hospitality and customer experience.
• Takes pride in creating a great environment for both clients and teammates.
• Ready to be challenged and grow.
• Evening and weekend availability, including Sundays.

Nice To Haves

• Experience selling memberships or services face to face.
• Experience in spa, salon, gym, or similar service settings.

Responsibilities

• Be the welcoming face clients count on.
• Engage with people and build sales, communication, and customer service skills.
• Introduce clients to the Wellness Program (massage, stretch sessions, and facials).
• Ensure clients keep returning month after month.
• Improve someone's wellness and their day through genuine conversation.
• Be on your feet and engaged with people throughout the shift.
• Create a great environment for both clients and teammates.

Benefits

• Competitive hourly pay plus commission on every Wellness Program membership sold.
• Extra bonus opportunities tied to monthly performance.
• A free monthly massage or facial.
• Real training, up to three months of hands-on, one-on-one onboarding.
• A warm, supportive team culture.
• A smoke-free, professional studio environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed