Seasonal Retail Sales and Recovery Associate, West Covina

Macy's•West Covina, CA

2d•Onsite

About The Position

As a Retail Sales & Recovery Colleague at Macy’s, you help create a welcoming shopping experience through genuine hospitality and attention to detail. You keep the store clean, organized, and visually engaging by maintaining merchandise displays, tidying fitting rooms, and ensuring the sales floor is customer-ready. With a friendly, approachable attitude, you support customers and teammates while contributing to sales goals through consistent, high-quality service. At the start of the day, colleagues prepare the sales floor, review goals, new arrivals, top sellers, and promotions, and stay informed and ready to assist customers. Throughout the day, they offer a warm welcome and friendly, personal conversations; recover the sales floor and fitting rooms; update signs and pricing; and support merchandise moves as needed. They share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. Colleagues support one another through honesty, care, and collaboration, and strive to improve, learn, and achieve individual and store results. This is a seasonal role. Hours depend on business needs and colleague availability. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week and part-time colleagues as typically scheduled for 12–24 hours per week; the specific schedule for this position is not stated.

Requirements

Communicate effectively with customers, coworkers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Be available flexibly, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Enjoy meeting people, learning about them, and sharing information.
Be resourceful, eager to start a new venture, and able to adapt to changing priorities.
Be able to work independently and contribute to team dynamics.
Be comfortable handling electronic devices.
Meet the physical requirements of the role, including talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 25 pounds, stooping, kneeling, crouching, and climbing ladders.
Have close vision, color vision, depth perception, and focus adjustment.
Use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create a welcoming shopping experience through friendly, attentive customer service.
Maintain merchandise displays and keep the sales floor clean, organized, and customer-ready.
Tidy and recover fitting rooms and the sales floor throughout the day.
Review goals, new arrivals, top sellers, and promotions to stay informed and ready to assist customers.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits, ensure customers have what they need, and thank them at the end of the interaction.
Support coworkers through honest, caring, and collaborative teamwork.
Work toward sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice