Bilingual Retail Sales and Customer Service Associate in Dallas, TX at Buckner Blvd

Western Union•Dallas, TX

5d•Onsite

About The Position

The Front Line Associate (FLA) maintains guest services and provides valuable customer service in line with company standards. This is a full-time, in-person role at 2445 South Buckner Boulevard in Dallas, Texas. The schedule may include any day of the week, including weekends and holidays, during the location’s standard operating hours of 10:00 AM to 7:00 PM Central Time. Schedules vary. The associate processes money transfers and cash-register transactions, manages and reconciles company funds, follows loss-prevention and security procedures, and provides customers with accurate order-status updates. The role also includes outside marketing and community outreach to engage customers, build business opportunities, and increase brand awareness. The associate must be fluent in English and Spanish.

Requirements

Prior experience in customer service.
Prior experience handling financial transactions.
Fluency in English and Spanish, with strong communication skills in both languages.
Experience with Microsoft Office Suite and general computer literacy.
Self-motivation and the ability to balance transactional responsibilities with business-development and marketing activities during slower periods.

Responsibilities

Deliver exceptional guest service and a positive customer experience in line with company standards.
Process money-transfer transactions and efficiently manage cash-register operations.
Uphold loss-prevention protocols and follow company policies and store standards.
Handle money-transfer procedures and related services accurately and in compliance with applicable requirements.
Manage company funds and reconcile them precisely with daily receipts and records.
Implement security measures to safeguard company funds and maintain financial integrity.
Reconcile money transfers daily to ensure accuracy and transparency.
Provide customers with timely and accurate updates regarding order status.
Conduct outside marketing and community outreach to engage customers, generate business opportunities, and increase brand awareness.