Customer Engineer - Dallas, TX

Vertiv Group • Dallas, TX

5d

About The Position

Vertiv is hiring a Customer Engineer to install, commission, and provide scheduled and emergency service for small to large UPS systems, power distribution units, other power products, and battery systems. The work is performed in accordance with the employee’s classroom and on-the-job training. The Customer Engineer builds and maintains effective working relationships with customers, coworkers, sales representatives, and others.

The role includes performing service work under direct supervision or independently when training is complete; providing on-site and phone support; coordinating with Technical Support; following safety and administrative policies; maintaining equipment and inventory; and completing customer documentation and communications. Travel is required, and schedules may include weekends, evenings, and holidays. On-call responsibilities may apply.

Candidates must pass pre-employment drug, background, and motor vehicle records checks. Vertiv does not provide work-authorization sponsorship for this position. The company offers field-service training and technical support, along with benefits including a company vehicle, smartphone, laptop, PPE, tools, retirement benefits, paid time off, and medical, vision, and dental coverage.

Requirements

• At least two years of relevant industry experience, or at least four years of military experience in a related technical field; alternatively, the posting lists ASEET or AMEET, or progress toward either, as preferred.
• Valid driver’s license.
• Professional and respectful written and verbal communication skills.
• Ability to manage time by prioritizing and balancing technical and administrative tasks.
• Ability to collaborate with peers, customers, suppliers, and leadership.
• Ability to complete administrative duties such as report writing, time entry, expense reporting, material debriefing, and inventory counting promptly.
• Basic site-evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical/electronic test equipment and fundamentals.
• Ability to follow written technical documentation, including procedures and product manuals.
• Ability to use elementary repair techniques and complete service tasks under directed supervision, returning equipment to full operating condition.
• Ability to summarize and report work performed in written and verbal form.
• Proficiency with a personal computer and associated applications, including Microsoft Office and Vertiv software.
• Ability to travel and work flexible schedules that may include weekends, evenings, and holidays; on-call responsibilities may apply.
• Ability to pass pre-employment drug testing, a background check, and a motor vehicle records check.
• Must be legally authorized to work in the United States; the position does not offer sponsorship.

Nice To Haves

• ASEET or AMEET qualification, or progress toward either.

Responsibilities

• Perform assigned service tasks in accordance with company policies and procedures, under direct supervision or independently as appropriate to training completion.
• Provide on-site and telephone assistance to customers and communicate technical or procedural issues to Technical Support.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, field change notices, and service tips.
• Follow safety guidelines, wear required PPE, complete safety training, observe customer-site safety requirements, and report work-related accidents or injuries within eight hours.
• Operate and maintain the company vehicle according to applicable laws and company policy; follow fatigue-management guidelines.
• Complete timecards, expense and mileage reports, service-request closures, service reports, and other administrative work accurately and on time.
• Maintain individual inventory, perform cycle counts, and care for company property, including the vehicle, credit cards, PPE, test equipment, and laptop.
• Communicate appropriately with internal and external customers, provide estimated arrival times when applicable, and submit completed scheduled-maintenance documentation to the customer and local office.
• Work to resolve equipment issues on the first visit and maintain customer satisfaction according to company guidelines.
• Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and promptly.
• Evaluate sites and equipment for appropriate billing status and make technical and commercial decisions under pressure.
• Meet utilization and on-site response-time requirements, comply with startup and escalation procedures, and maintain adequate internal communications.
• Follow the company dress code and safety regulations.

Benefits

• Company vehicle, smartphone, laptop, personal protective equipment, and other tools of the trade.
• 401(k).
• Profit sharing.
• Generous PTO/vacation plan.
• Medical, vision, and dental coverage.
• Technical and leadership development, including hands-on training at a Training Academy or Regional Training Center.
• 24/7 technical and factory support and online product documentation, work instructions, and troubleshooting resources.
• Company-wide commitment to work/life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed