Customer Engineer - Dallas, TX

Vertiv • Dallas, TX

6d

About The Position

The Customer Engineer (CE) installs, commissions, and performs scheduled and emergency service on Vertiv small- to large-scale UPS systems, power distribution units, other power products, and battery systems. Work is performed in accordance with the employee’s classroom and on-the-job training. The role involves building and maintaining excellent rapport and collaboration with customers, co-workers, sales representatives, and others.

The position includes field service work, customer assistance on-site and by phone, technical troubleshooting and support coordination, safety compliance, equipment and inventory care, and timely completion of service and administrative documentation. The role requires travel, flexible scheduling that may include weekends, evenings, and holidays, and may include on-call responsibilities.

Requirements

• At least one of the following experience or education pathways: 4+ years of military experience in a related technical field, or 2+ years of relevant industry experience.
• Professional and respectful written and verbal communication skills.
• Ability to manage time and balance technical work with administrative tasks.
• Ability to collaborate with peers, customers, suppliers, and leadership.
• Ability to complete report writing, time entry, expense reporting, material debriefing, and inventory counting in a timely manner.
• Basic site evaluation skills, including assessing environmental temperature and general operating conditions.
• Familiarity with electrical and electronic test equipment and fundamentals.
• Ability to follow written technical documentation, including procedures and product manuals.
• Ability to use basic repair techniques under directed supervision and complete service tasks to return equipment to operating condition under directed supervision.
• Ability to summarize and report work performed in written and verbal form.
• Proficiency with a personal computer and applications such as Microsoft Office and Vertiv software.
• Valid driver’s license.
• Ability to pass a pre-employment drug test, background check, and motor vehicle records check.
• Legally authorized to work in the United States; employment sponsorship is not available.
• Ability to perform the physical requirements of the role, including consistently lifting up to 50 pounds and occasionally up to 75 pounds.

Nice To Haves

• ASEET or AMEET, or progress toward either qualification.

Responsibilities

• Perform assigned service tasks in accordance with company policies and procedures, working under direct supervision or independently based on completed training.
• Provide on-site and phone assistance to customers and communicate with Technical Support about technical or procedural issues.
• Implement Field Change Notices according to published guidelines and stay current on safety bulletins, safety field change notices, field change notices, and service tips.
• Follow published safety guidelines, wear required personal protective equipment, comply with fatigue management policies and customer site safety rules, and report work-related accidents or injuries within eight hours.
• Operate and maintain the company vehicle in accordance with local laws and company policy.
• Complete timecards, expense and mileage reports, service request closures, service reports, and other administrative work accurately and promptly.
• Maintain individual inventory, perform cycle counts, and care for company property, including vehicles, credit cards, PPE, test equipment, and laptops.
• Communicate appropriately with internal and external customers, provide estimated arrival times where applicable, and deliver completed maintenance documentation to customers and the local office.
• Strive to resolve equipment issues on the first visit, maintain customer satisfaction, and attend customer meetings as required.
• Combine service opportunities to maximize productivity and complete technical and administrative work efficiently and on time.
• Make technical and commercial decisions under pressure, evaluate sites and equipment for billing status, and maintain required utilization and response times.
• Follow dress code and safety regulations, comply with startup and escalation procedures, and maintain adequate internal communications.

Benefits

• Company vehicle
• Smartphone
• Laptop
• Personal protective equipment and other tools of the trade
• 401(k)
• Profit sharing
• Generous PTO/vacation plan
• Medical insurance
• Vision insurance
• Dental insurance
• Technical training through a training academy or regional training center
• 24/7 technical and factory support and online technical documentation and troubleshooting resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed