Bilingual Retail Sales and Customer Service Associate in Dallas, TX at Buckner Blvd

Western Union•Dallas, TX

3d•Onsite

About The Position

The Front Line Associate (FLA) maintains guest services and provides valuable customer service at Western Union’s in-person Dallas location. The role combines customer support, cash-register and money-transfer transactions, financial reconciliation, loss prevention, and business-development activities. The schedule can include weekends and holidays, and varies across the location’s regular operating hours of Sunday through Saturday, 10:00 AM to 7:00 PM Central Time. The position is full-time and in person at 2445 South Buckner Boulevard, Dallas, TX 75227.

Requirements

Prior customer-service experience.
Prior experience handling financial transactions.
Fluency in both English and Spanish, with strong communication skills in both languages.
Experience with Microsoft Office Suite and general computer literacy.
Self-motivation and the ability to balance transactional responsibilities with business-development and marketing efforts during slower periods.

Responsibilities

Deliver exceptional guest service and a positive customer experience in accordance with company standards.
Process money-transfer transactions and manage cash-register operations efficiently.
Follow loss-prevention protocols and company policies and store standards.
Handle money-transfer procedures and related services accurately and in compliance with requirements.
Manage company funds and reconcile them accurately against daily receipts and records.
Apply security measures to safeguard company funds and maintain financial integrity.
Reconcile money transfers daily to ensure accuracy and transparency.
Provide customers with timely and accurate updates on order status.
Conduct outside marketing and community outreach to engage customers, generate business opportunities, and increase brand awareness.