Retail Sales Ambassador - Tailored Clothing, Valencia Town Center - Full Time

Macy's • Santa Clarita, CA

2d • Onsite

About The Position

The Retail Sales Ambassador drives sales by building connections with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. The Ambassador serves as an expert for the represented vendor, brand, or area; communicates customer needs and shopping patterns to leadership and vendors; and carries out strategic merchandising initiatives. The position is in Tailored Clothing at Macy’s Valencia Town Center and is full time. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude.
• Vision and creativity.
• Self-starter who can work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Ability to reach above eye level and meet the position’s color-vision requirements.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, recommend products, and upsell.
• Act as a liaison between designated vendors, personal stylists, and the store leadership team.
• Keep the sales floor neat, clean, and correctly signed for sales and markdowns.
• Create and implement practices to drive sales, turnover, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Promote acceptance and respect and foster authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed