Retail Sales Ambassador - Tailored Clothing, Rockaway Town Square - Full Time

Macy's•Rockaway, NJ

2d•Onsite

About The Position

As a Retail Sales Ambassador for Tailored Clothing, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You serve as an expert for the vendor, brand, or area you represent; cultivate repeat clientele; communicate customer needs and shopping patterns to leadership and vendor partners; and carry out merchandising initiatives. The role focuses on delivering an exceptional customer experience, building brand-specific clientele, supporting marketing, and coordinating vendor events. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours depending on business needs and colleague availability.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude and vision and creativity.
Self-starter able to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to lift, move, stand, and reach; stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, and climb ladders.
Ability to reach above eye level and have color vision.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Provide an exceptional customer experience by making the customer the priority.
Greet customers, make product recommendations, and upsell.
Act as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turnover, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendor partners.
Execute strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.