Retail Sales Ambassador - Tailored Clothing, Dulles Town Center - Full Time

Macy's • Dulles, VA

2d • Onsite

About The Position

The Retail Sales Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and cultivating repeat clientele. The role serves as an expert for a designated vendor, brand, or area; communicates customer needs and shopping patterns to leadership and vendors; and carries out strategic merchandising initiatives. The Ambassador provides an exceptional customer experience, supports vendor and store partnerships, and helps create an inclusive environment for colleagues and customers. This is a full-time role; Macy’s says full-time colleagues are typically scheduled for 30 or more hours per week, with hours depending on business needs and colleague availability.

Requirements

• At least 1 year of previous selling or retail experience.
• Ability to build relationships and convert customers into clients.
• Energetic and positive attitude; vision and creativity.
• Ability to work independently and as part of a team, with excellent time-management skills.
• Ability to communicate and present information effectively to customers, peers, and all levels of management.
• Excellent verbal, written, and interpersonal communication skills, and ability to collaborate across departments.
• Comfort using computers, mobile devices, and radio-frequency equipment.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
• Color vision and ability to use computers and other technology, handheld equipment, and cash registers to process transactions.

Responsibilities

• Provide an exceptional customer experience by making the customer the priority.
• Greet customers, make product recommendations, and upsell.
• Serve as a liaison between designated vendors, personal stylists, and store leadership.
• Keep the sales floor neat, clean, and properly signed for sales and markdowns.
• Create and implement practices to drive sales, turnover, and gross margin above the company average.
• Build brand-specific clientele to support local marketing.
• Execute vendor and non-vendor events to increase sales.
• Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
• Use Macy’s point-of-sale systems and company devices to complete sales.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Communicate customer needs and shopping patterns to leadership and the vendor community.
• Execute strategic merchandising initiatives for the designated vendor, brand, or area.

Benefits

• Competitive pay and benefits.
• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal and financial advice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed