Retail Sales Ambassador - Tailored Clothing, Dulles Town Center - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and building repeat clientele. You serve as the expert for your vendor, brand, or area, communicate customer needs and shopping patterns to leadership and vendor partners, and carry out merchandising initiatives. The role also involves supporting vendor relationships, planning and leading customer-facing events, maintaining sales-floor standards, and creating an inclusive environment for colleagues and customers. The position is full-time. Full-time colleagues are typically scheduled for 30 or more hours per week, though hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays. The job requires frequent standing and movement, lifting at least 30 pounds, reaching, stooping, kneeling, crouching, and climbing ladders. It also involves frequent use of computers and other technology, including handheld equipment, cash registers, and radio-frequency equipment.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic, positive attitude, vision, and creativity.
- Self-starter able to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including ability to collaborate across departments.
- Comfort with computers, mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to lift at least 30 pounds, stand for at least two consecutive hours, move and reach with arms and hands, stoop, kneel, crouch, climb ladders, and distinguish colors.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide an exceptional customer experience by making customers the priority.
- Greet customers, make product recommendations, and upsell.
- Act as a liaison between designated vendors, personal stylists, and store leadership.
- Keep the sales floor neat, clean, and correctly signed for sales and markdowns.
- Create and implement practices to drive sales, inventory turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and vendor partners.
- Execute strategic merchandising initiatives for the vendor, brand, or area.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
