Retail Sales Ambassador - Tailored Clothing, Glenbrook Square Mall - Full Time

Macy's•Fort Wayne, IN

2d•Onsite

About The Position

As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, recommending additional items, and building repeat clientele. You serve as the expert for your assigned vendor, brand, or area and communicate customer needs and shopping patterns to store leadership and vendor partners. You also execute strategic merchandising initiatives and vendor events. The role requires providing excellent customer service, maintaining the sales floor, and using Macy’s point-of-sale systems and company devices to complete transactions. Full-time colleagues are typically scheduled for 30 or more hours per week; schedules depend on business needs and colleague availability. The position requires at least one year of previous selling or retail experience, strong communication and relationship-building skills, and the ability to work independently and collaboratively. Availability must be flexible, including days, evenings, weekends, and holidays. Physical requirements include lifting, frequent movement, standing, reaching, and other activities such as stooping, kneeling, crouching, and climbing ladders.

Requirements

At least one year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds, stand for at least two consecutive hours, and perform frequent movement, reaching, stooping, kneeling, crouching, and ladder climbing.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Responsibilities

Provide an exceptional customer experience by prioritizing the customer.
Greet customers, recommend products, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turnover, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and vendor partners.
Execute strategic merchandising initiatives for the assigned vendor, brand, or area.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice