Retail Sales Ambassador - Sportswear Ready to Wear, Newport Fashion Island - Full Time
About The Position
As an Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. You communicate customer needs and shopping patterns to leadership and vendors and execute strategic merchandising initiatives. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. The role provides an exceptional customer experience while supporting sales, merchandising, vendor relationships, customer events, and a welcoming environment. It requires regular use of point-of-sale systems, company devices, computers, mobile devices, and radio-frequency equipment. The position involves standing, moving, reaching, lifting, and other physical activities.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter who can work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
- Comfort using computers and mobile devices, and frequent use of radio-frequency equipment.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to perform physical duties including standing for at least two consecutive hours; lifting at least 30 pounds; moving, reaching, stooping, kneeling, crouching, and climbing ladders; and color vision.
- Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Ensure the customer is the priority and provide an exceptional customer experience.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above the company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster acceptance and respect, building authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
