Retail Sales Ambassador - Sportswear Ready to Wear, Clackamas Town Center - Full Time
About The Position
As a Retail Sales Ambassador, you drive sales by connecting with customers, sharing vendor product knowledge, and recommending additional items. You cultivate repeat clientele and serve as the expert for the vendor, brand, or area you represent. The role also involves sharing customer needs and shopping patterns with leadership and vendors, and executing strategic merchandising initiatives. You provide an exceptional customer experience, help maintain an effective sales floor, build brand-specific clientele, and plan and lead customer-facing vendor events. You work with vendors, personal stylists, and store leadership to increase sales and meet event goals. The position requires use of Macy’s point-of-sale systems, company devices, computers, mobile devices, and radio-frequency equipment. Full-time colleagues are typically scheduled for 30 or more hours per week. Hours depend on business needs and colleague availability. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. The position involves frequent standing and movement, lifting at least 30 pounds, reaching, stooping, kneeling, crouching, and climbing ladders.
Requirements
- At least 1 year of previous selling or retail experience.
- Ability to build relationships and convert customers into clients.
- Energetic and positive attitude.
- Vision and creativity.
- Self-starter able to work independently and as part of a team, with excellent time-management skills.
- Ability to communicate and present information effectively to customers, peers, and all levels of management.
- Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
- Comfort using computers, mobile devices, and radio-frequency equipment.
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to stand for at least two consecutive hours, lift at least 30 pounds, move, reach (including above eye level), stoop, kneel, crouch, climb ladders, and perform tasks requiring color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Provide an exceptional customer experience by making the customer the priority.
- Greet customers, make product recommendations, and upsell.
- Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
- Keep the sales floor neat, clean, and properly signed for sales and markdowns.
- Create and implement best practices to drive sales, turn, and gross margin above company average.
- Build brand-specific clientele to support local marketing.
- Execute vendor and non-vendor events to increase sales.
- Plan, organize, and lead customer-facing vendor-sponsored events with vendor partners, meeting sales and participation goals.
- Use Macy’s point-of-sale systems and company devices to complete sales.
- Foster an environment of acceptance and respect that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
- Communicate customer needs and shopping patterns to leadership and the vendor community.
- Execute strategic merchandising initiatives for the vendor, brand, or area represented.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
