Holiday Gift Guide Retail Sales Ambassador, Ala Moana Center - Full Time

Macy's•Honolulu, HI

2d•Onsite

About The Position

Macy’s is hiring a full-time Holiday Gift Guide Retail Sales Ambassador at Ala Moana Center. The Ambassador drives sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. The role serves as an expert for a designated vendor, brand, or area; communicates customer needs and shopping patterns to leadership and vendors; and carries out strategic merchandising initiatives. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability. The position provides an exceptional customer experience, supports vendor and store partnerships, maintains sales-floor presentation, builds brand-specific clientele, and helps plan and lead vendor-sponsored events. It also requires using Macy’s point-of-sale systems, company devices, and other technology to complete sales. The role requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic and positive attitude.
Vision and creativity.
Ability to work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal and written communication and interpersonal skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
Color vision.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide an exceptional customer experience and make the customer the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and the store leadership team.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement best practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with the vendor community, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete sales.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Carry out strategic merchandising initiatives for the represented vendor, brand, or area.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.