Retail Regional Manager

Nicolet National Bank•Greenfield, IN

About The Position

At Nicolet National Bank, the Retail Regional Manager provides strategic leadership to grow customer acquisition and deepen existing customer relationships across a region. The role sets regional strategy and coaches Branch Managers to deliver disciplined sales execution, excellent customer service, and strong operational and risk performance. Through market plans, partnerships across revenue lines, and community engagement, the manager builds a high-performance, inclusive culture and advances growth and operational excellence. The role oversees regional business planning and execution, branch sales leadership, customer experience, talent development, risk and compliance, regional operations, and community and brand stewardship. It directly supervises Branch Managers and Assistant Branch Managers and performs other duties as assigned. The position also upholds Nicolet’s policies, legal responsibilities, equal employment opportunity commitments, and inclusive workplace practices.

Requirements

Associate degree in Business, Finance, or a related field required.
Five to ten years of financial services experience with demonstrated multi-branch leadership.
Documented success leading sales teams, improving operations, and delivering strong customer and risk outcomes.
Proven multi-site retail banking leadership, including strong sales coaching, market planning, and performance management skills.
Expertise in branch operations, consumer and small-business banking, and foundational credit disciplines, including home equity and consumer lending fundamentals.
Deep knowledge of regulatory requirements and operational risk controls, with the ability to drive audit-ready execution.
Excellent communication, influence, and relationship-building skills, including the ability to collaborate across business lines and with community stakeholders.
Strong analytical skills and business acumen, with comfort using dashboards and CRM tools to direct activity and measure outcomes.
High integrity, accountability, and commitment to Nicolet’s culture, values, inclusion, and service standards.

Nice To Haves

Bachelor’s degree preferred.
Prior retail lending exposure preferred.

Responsibilities

Develop and execute a regional business plan to achieve deposit, lending, fee-income, and expense-budget goals, aligning branch scorecards and activity routines with the plan.
Analyze market trends, competitor activity, and community needs to shape growth strategies, campaigns, and calling programs.
Build centers of influence, community partnerships, brand presence, and referral pipelines.
Establish a consistent sales rhythm across branches, including huddles, pipeline reviews, and joint calling; coach Branch Managers in disciplined, needs-based sales processes.
Partner with mortgage, wealth, commercial, and treasury management specialists to deliver integrated solutions and revenue-line referrals.
Review regional, branch, and individual performance; identify gaps and direct targeted activities, training, and follow-up.
Promote an exceptional customer experience across channels and branches, with consistent service standards and recovery practices.
Help resolve escalated or complex customer issues; observe branch service delivery and provide actionable feedback to improve service and retention.
Hire, develop, and retain Branch Managers and key branch leaders; create succession plans and talent pipelines for critical roles.
Provide ongoing coaching, observations, and performance reviews; recognize strong performance and address underperformance with clear actions.
Foster a diverse, inclusive, and engaged culture that supports employee well-being and results.
Ensure branches comply with regulatory and policy requirements, including BSA/AML, KYC, OFAC, fair lending, privacy, and information security requirements.
Monitor operational and audit results, implement corrective action plans, and reinforce risk awareness, timely escalation, and remediation.
Oversee cash and vault controls, dual-control practices, branch security, and loss-prevention standards; maintain readiness for audits and examinations.
Standardize branch routines, resource allocation, scheduling, and workflow improvements to optimize staffing, productivity, and customer experience.
Ensure Branch Managers maintain fluency in Nicolet products, technology, digital tools, and policy updates.
Represent Nicolet at community organizations and events; lead regional financial-wellness initiatives and partnerships.
Promote Nicolet’s reputation for relationship banking, local engagement, and responsible growth.
Maintain appropriate controls and compliance with applicable laws and regulations, and uphold Nicolet’s philosophy and policies.
Communicate the value of workplace diversity and work respectfully with others across differences, supporting equal employment opportunity, non-discrimination, inclusion, and respect for different perspectives.
Directly supervise Branch Managers and Assistant Branch Managers, including interviewing, hiring, training, assigning and directing work, evaluating performance, coaching, mentoring, development planning, rewarding and disciplining employees, and resolving complaints and problems.
Perform other duties as assigned.