Retail Regional Manager

Citizens•Westwood, MA

About The Position

The Retail Regional Branch Manager bridges retail strategic objectives to branch behaviors and deliverables to achieve business results through people. The role serves as a primary coach and advisor to branch staff, ensuring consistent implementation of business processes and a branded customer experience. It drives branch performance, sales growth, and customer satisfaction through visible leadership, performance management, partnerships, prioritization, planning, and problem resolution. The manager also represents the brand in the community and cultivates referral and prospecting opportunities. As P&L responsibilities are assumed and the span of control widens, expectations include growing a profitable business, managing the P&L, and adapting remote management capabilities.

Responsibilities

Build and develop a high-performing team by coaching branch managers to become effective coaches and leaders who consistently deliver an exceptional customer experience while following prescribed processes.
Grow the business, achieve scorecard metrics, and ensure operational integrity through prescribed in-branch coaching sessions.
Translate business and regional priorities into branch activities.
Set clear expectations and hold colleagues accountable.
Diagnose issues quickly, develop plans to drive results, and follow up to ensure issues are resolved.
Engage key partners proactively through defined partnership routines to support collaboration, business growth, and customer satisfaction.
Recruit suitable talent, coach performance, and develop colleagues for long-term success.
Engage and inspire others to fulfill customer commitments and provide a consistent branded customer experience.
Grow a profitable business and manage the P&L as those responsibilities are assumed.
Adapt remote management capabilities as the span of control widens.
Represent the brand in the community and cultivate referral and prospecting opportunities.