Retail Regional Manager
About The Position
As the Retail Regional Manager, you will help achieve business results through people by connecting retail strategic objectives to branch behaviors and deliverables. You will coach and advise branch staff to support consistent business processes and a branded customer experience. The role drives branch performance, sales growth, and customer satisfaction through visible leadership, performance management, partnerships, planning, prioritization, and problem resolution. As a brand ambassador, you will represent the company in the community and cultivate referral and prospecting opportunities. The role includes growing a profitable business and managing P&L responsibilities as these become an increasing performance expectation. As the span of control widens, the Retail Regional Manager must adapt remote management capabilities.
Responsibilities
- Build and develop a high-performing team by coaching branch managers to become effective coaches and leaders who consistently deliver an exceptional customer experience and follow prescribed processes.
- Grow the business, achieve scorecard metrics, and ensure operational integrity through prescribed in-branch coaching sessions.
- Translate business and regional priorities into branch activities.
- Set clear expectations and hold colleagues accountable.
- Diagnose issues quickly, develop plans to drive results, and follow up to ensure issues are resolved.
- Engage key partners proactively through defined partnership routines to support collaboration, business growth, and customer satisfaction.
- Bring in the right talent, coach performance, and develop employees for long-term success.
- Engage and inspire others to meet customer commitments and provide a consistent branded customer experience.
- Grow a profitable business and manage P&L responsibilities as these become an increasing performance expectation.
- Adapt remote management capabilities as the span of control widens.
- Represent the brand in the community and cultivate referral and prospecting opportunities.
Benefits
- Competitive pay
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity/paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off that exceeds mandatory paid sick or paid time-away policies in applicable U.S. jurisdictions
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
