Retail Regional Manager

Nicolet National Bank•Traverse City, MI

About The Position

At Nicolet National Bank, the Retail Regional Manager provides strategic leadership to accelerate new customer acquisition and deepen existing relationships across a region. The manager sets regional strategy and coaches Branch Managers to deliver disciplined sales execution, outstanding service, and strong operational and risk performance. The role develops scalable market plans, builds partnerships across revenue lines, and represents the bank in the community while cultivating a high-performance, inclusive culture that attracts, develops, and retains talent. The position directly supervises Branch Managers and Assistant Branch Managers. Supervisory duties include interviewing, hiring, training, assigning and directing work, evaluating performance, coaching and developing employees, recognizing and disciplining staff, and resolving complaints and problems. The manager also upholds the bank’s policies and legal requirements, promotes inclusion and equal employment opportunity, and performs other duties as assigned.

Requirements

Associate degree in Business, Finance, or a related field.
5–10 years of financial services experience with demonstrated multi-branch leadership.
Documented success leading sales teams, improving operations, and delivering strong customer and risk outcomes.
Proven multi-site retail banking leadership, including strong sales coaching, market planning, and performance management skills.
Expertise in branch operations, consumer and small-business banking, and foundational credit disciplines, including home equity and consumer lending fundamentals.
Deep knowledge of regulatory requirements and operational risk controls, with the ability to drive audit-ready execution.
Excellent communication, influence, and relationship-building skills, including the ability to collaborate across business lines and with community stakeholders.
Strong analytical skills and business acumen; comfort using dashboards and CRM tools to direct activity and measure outcomes.
High integrity, accountability, and commitment to the bank’s culture, values, inclusion, and service standards.
Ability to carry out the stated supervisory responsibilities in accordance with company policies and applicable laws.

Nice To Haves

Bachelor’s degree in Business, Finance, or a related field.
Prior retail lending exposure.

Responsibilities

Develop and execute a regional business plan to achieve deposit, lending, fee-income, and expense-budget goals; align branch scorecards and activity routines with the plan.
Analyze market trends, competitor activity, and community needs to shape growth strategies, campaigns, and calling programs.
Build centers of influence, community partnerships, brand presence, and referral pipelines.
Establish a consistent sales rhythm across branches, including huddles, pipeline reviews, and joint calling; coach Branch Managers in disciplined, needs-based sales processes.
Partner with mortgage, wealth, commercial, and treasury management specialists to provide integrated solutions and generate referrals across business lines.
Review regional, branch, and individual performance; identify gaps and direct targeted activities, training, and follow-up.
Champion an exceptional customer experience across branches and channels, including consistent service standards and recovery practices.
Support resolution of escalated or complex customer issues; observe branch service and provide actionable feedback to improve service and retention.
Hire, develop, and retain Branch Managers and key branch leaders; create succession plans and talent pipelines for critical roles.
Provide ongoing coaching, observations, and performance reviews; recognize strong performance and address underperformance with clear actions.
Foster a diverse, inclusive, and engaged culture that reflects the bank’s values and supports employee well-being and results.
Ensure branches follow regulatory and policy requirements, including BSA/AML, KYC, OFAC, fair lending, privacy, and information security requirements.
Monitor operational and audit results, implement corrective action plans, reinforce risk awareness and timely escalation, and oversee remediation.
Oversee cash and vault controls, dual-control practices, branch security, and loss-prevention standards; ensure readiness for audits and examinations.
Standardize branch routines, resource allocation, scheduling, and workflows to improve staffing, productivity, and customer experience.
Ensure Branch Managers maintain fluency in the bank’s products, technology, digital tools, and policy updates.
Represent the bank at community organizations and events; lead regional financial-wellness initiatives and partnerships.
Promote the bank’s reputation for relationship banking, local engagement, and responsible growth.
Maintain appropriate controls and compliance with applicable laws and regulations, and work respectfully with people across differences in accordance with the bank’s inclusion and non-discrimination policies.
Perform other duties as assigned.