Retail Receptionist

Visionworks • Elizabethtown, KY

2d • Onsite

About The Position

The Retail Receptionist is responsible for greeting and assisting customers, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and assisting with preliminary testing under the Optometrist’s supervision. This role involves various front desk tasks, including medical coding, insurance research, billing, answering phones, checking patients in and out, collecting payments, and maintaining the reception area. The receptionist will also inform customers about current promotions and the discount club card, and maintain doctor referral logs.

Requirements

• One year of experience.
• HS diploma, GED or 1-5 years of equivalent related job experience.
• Ability to work changing schedules to meet business demands.
• Ability to work inside location.
• Strong organizational skills.
• Ability to speak clearly and effectively.
• Ability to calculate and manipulate numbers/data.
• Ability to read English.
• Problem solving/reasoning skills.
• Ability to meet customer expectations.
• Ability to work under stress with interruptions and deadlines.
• Ability to follow procedures and instructions.
• Ability to use computer effectively and view computer screen.
• Ability to exhibit empathy in all interactions.
• Ability to bend and stoop continuously.
• Ability to reach above shoulder continuously.
• Cross training in all departments as needed.
• Must be detail orientated and well organized.
• Must be able to communicate clearly and effectively with other associates and clients.
• Must be energetic and self-motivated.
• Must be a team player.
• Must be able to problem solve.
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
• Comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI).
• Adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Nice To Haves

• Optical experience preferred.

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees