Retail Receptionist

Visionworks•Elizabethtown, KY

13h•Onsite

About The Position

Greet and assist customers. Schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers and machines).

Requirements

One year of experience, optical preferred.
HS diploma, GED or 1-5 years of equivalent related job experience
Work changing schedules to meet business demands
Work inside location
Strong organizational skills
Speak clearly and effectively
Calculate and manipulate numbers/data
Read English
Problem solving/reasoning
Meet customer expectations
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Exhibit empathy in all interactions
Bend and stoop continuously
Reach above shoulder continuously
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
Must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures.
Must adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Responsibilities

Medical coding, Insurance research, and billing.
Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization. Follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral log for medical patients.
Offer current promotions and starting prices to customers
Cross training in all departments as needed