Retail Receptionist

Visionworks • Richmond, KY

1d • Onsite

About The Position

The Retail Receptionist is responsible for greeting and assisting customers, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and assisting with preliminary testing under the Optometrist’s supervision. This role also involves medical coding, insurance research, billing, answering phones, checking patients in and out, collecting payments, monitoring front desk tasks, cleaning the reception area, offering promotions, and maintaining referral logs.

Requirements

• One year of experience
• HS diploma, GED or 1-5 years of equivalent related job experience
• Work changing schedules to meet business demands
• Work inside location
• Strong organizational skills
• Speak clearly and effectively
• Calculate and manipulate numbers/data
• Read English
• Problem solving/reasoning
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Follow procedures and instructions
• Use computer effectively and view computer screen
• Exhibit empathy in all interactions
• Bend and stoop continuously
• Reach above shoulder continuously
• Stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time
• Occasionally required to stand, walk, and reach with hands and arms
• Frequently lift and/or move up to 20 pounds
• Must be detail orientated and well organized
• Must be able to communicate clearly and effectively with other associates and clients
• Must be energetic and self-motivated
• Must be a team player
• Must be able to problem solve
• Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis
• Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
• Cross training in all departments as needed
• Comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI)
• Adhere to all data security guidelines established within the Company’s Privacy & Security Training Program

Nice To Haves

• Optical experience

Responsibilities

• Medical coding, Insurance research, and billing.
• Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
• Perform preliminary testing data collection as directed.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization. Follow up on hold authorizations.
• Clean and maintain the reception area.
• Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees