Retail Receptionist

Visionworks•Richmond, KY

1d•Onsite

About The Position

The Retail Receptionist will greet and assist customers, schedule appointments, verify insurance coverage, maintain accurate patient records, and assist with preliminary testing under the Optometrist’s supervision. Key responsibilities include medical coding, insurance research, billing, answering phones, checking patients in and out, collecting payments, and monitoring front desk tasks. The role also involves performing preliminary testing data collection, calling for insurance preauthorization, following up on hold authorizations, cleaning and maintaining the reception area, offering current promotions and pricing guidelines, discussing discount club card benefits, and maintaining doctor referral logs. Compliance with HIPAA and data security guidelines is required.

Requirements

One year of experience
HS diploma, GED or 1-5 years of equivalent related job experience
Work changing schedules to meet business demands
Work inside location
Strong organizational skills
Speak clearly and effectively
Calculate and manipulate numbers/data
Read English
Problem solving/reasoning
Meet customer expectations
Work under stress with interruptions and deadlines
Follow procedures and instructions
Use computer effectively and view computer screen
Exhibit empathy in all interactions
Bend and stoop continuously
Reach above shoulder continuously
Cross training in all departments as needed
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.

Nice To Haves

Optical experience

Responsibilities

Medical coding, Insurance research, and billing.
Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization. Follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral log for medical patients.
Offer current promotions and starting prices to customers