Retail Receptionist Part Time

Visionworks•Paducah, KY

1d•Onsite

About The Position

This Retail Receptionist position involves greeting and assisting customers, scheduling appointments, verifying insurance coverage, maintaining accurate patient records, and assisting with preliminary testing under the Optometrist’s supervision. Key responsibilities include medical coding, insurance research, and billing. The role requires answering phones, addressing patient questions, managing patient check-ins and check-outs, collecting payments, and performing various other front desk tasks. Additionally, the receptionist will perform preliminary testing data collection, maintain complete and accurate patient records, handle insurance preauthorization calls, and follow up on pending authorizations. Maintaining a clean reception area, promoting current offers and pricing, discussing discount club card benefits, and managing Doctor Referral logs for medical patients are also essential duties. All associates must comply with HIPAA regulations and data security guidelines.

Requirements

One year of experience.
HS diploma, GED or 1-5 years of equivalent related job experience.
Work changing schedules to meet business demands.
Work inside location.
Strong organizational skills.
Speak clearly and effectively.
Calculate and manipulate numbers/data.
Read English.
Problem solving/reasoning.
Meet customer expectations.
Work under stress with interruptions and deadlines.
Follow procedures and instructions.
Use computer effectively and view computer screen.
Exhibit empathy in all interactions.
Bend and stoop continuously.
Reach above shoulder continuously.
Cross training in all departments as needed.
Must be detail orientated and well organized.
Must be able to communicate clearly and effectively with other associates and clients.
Must be energetic and self-motivated.
Must be a team player.
Must be able to problem solve.
Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis.
Ability to initiate immediate interaction, coordination and collaboration with team members, clients, customers etc.
Comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI).
Adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Nice To Haves

Optical experience preferred.

Responsibilities

Medical coding, Insurance research, and billing.
Greet and assist customers. Schedule appointments according to the Resources Scheduling guidelines. Answer the phone, answer patients’ questions, check patients in and out, collect payments, monitor and perform other front desk tasks as needed.
Perform preliminary testing data collection as directed.
Maintain complete and accurate patient records.
Call for insurance preauthorization. Follow up on hold authorizations.
Clean and maintain the reception area.
Offer current promotions and pricing guidelines to customers. Discuss benefits and features of the discount club card with customers.
Maintain outside and internal Doctor Referral log for medical patients.
Offer current promotions and starting prices to customers.