Retail Receiving Support Associate, Deerbrook Mall - Full Time

Macy's•Humble, TX

21h•Onsite

About The Position

As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise; pick, pack, and retrieve orders from back-of-house storage; deliver orders curbside; and monitor alerts so Buy Online Pickup In-Store (BOPS) orders are ready on time. You also help keep the stockroom and sales floor running efficiently and interact with customers by greeting them, resolving issues, and delivering orders with care. The role includes preparing the store for the day, reviewing goals and learning about products and promotions, receiving and tagging merchandise, and organizing the stockroom. You support customers through helpful interactions and accurate order fulfillment, and maintain a shoppable space by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and assisting with merchandise moves. At the end of the day, you organize the stockroom, complete orders, and help prepare the team for the next day. The role emphasizes teamwork, hospitality, operational excellence, and achieving sales goals. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Physical demands include talking, lifting, constant movement, standing, reaching, standing for at least two consecutive hours, lifting at least 30 pounds, stooping, kneeling, crouching, and climbing ladders. The job also requires close vision, color vision, depth perception, and focus adjustment, and frequent use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability for days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with ability to adapt to changing priorities and work independently as well as with a team.
Ability to stand for at least two consecutive hours.
Ability to lift at least 30 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Receive, tag, and organize merchandise and maintain an orderly stockroom.
Pick, pack, and retrieve orders from back-of-house storage and deliver them curbside.
Monitor alerts and help ensure Buy Online Pickup In-Store orders are ready on time.
Greet customers, listen to their needs, resolve issues, and provide helpful service during floor interactions and curbside pickups.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Review goals, learn about new products and promotions, and help prepare the store for successful operations.
Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
Work collaboratively with colleagues to support customers and store results, and contribute toward sales goals.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.