Seasonal Retail Receiving Support Associate, Herald Square

Macy's•New York, NY

2d•Onsite

About The Position

As a Receiving Colleague, also known as a Back of House Colleague, you will manage merchandise flow into the store. You will help ensure products are received, processed, and made available for sale efficiently and on time, while maintaining merchandise and the stockroom. This role also includes assisting customers, fulfilling and delivering orders, and collaborating with colleagues to meet department goals. The position requires flexible availability, including days, evenings, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Self-starter who can adapt quickly to changing customer expectations and needs.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
No education or experience required.
Ability to meet the physical requirements of the position, including lifting and moving items weighing up to 50 pounds.

Responsibilities

Greet customers, answer questions, provide assistance, and address concerns to support a positive shopping experience.
Receive and unload merchandise from delivery trucks; unpack vendor boxes and remove plastic bags and packaging.
Sort and organize merchandise by type, size, or category, and ensure items are labeled, tagged, or marked for identification and retrieval.
Keep the receiving area clean and organized.
Complete processing and receiving activities according to productivity standards, timelines, and asset protection, inventory control, and compliance procedures.
Ensure promotional signage is accurate and up to date.
Transfer merchandise from the receiving area to the stockroom or sales floor, and assist with moving fixtures and merchandise for new product placement, season changes, and clearance sets.
Select merchandise from the selling floor and pack it according to policies and techniques; process shippable returns and abandoned in-store pickup orders.
Retrieve customer orders from back-of-house storage and deliver them curbside; monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time.
Collaborate with team members, communicate effectively with colleagues and supervisors, and contribute to a respectful and positive work environment.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice