About The Position

As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick, pack, and retrieve orders from back-of-house storage, and deliver orders curbside. You monitor alerts to ensure Buy Online Pickup In-Store orders are ready on time and help keep the stockroom and sales floor running efficiently. You also greet customers, resolve issues, and deliver orders with care. The role emphasizes attention to detail, teamwork, operational excellence, genuine hospitality, and contributing to sales goals and positive customer experiences. Daily work includes reviewing goals, learning about products and promotions, preparing the store, receiving and tagging merchandise, and organizing the stockroom. You support customers through helpful interactions and timely, accurate order fulfillment. You also recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves. At the end of the day, you organize the stockroom, complete orders, and prepare the team for the next day. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week, with hours dependent on business needs and colleague availability. All schedules include weekend shifts. Flexible availability is required, including days, evenings, weekends, and holidays.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, co-workers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Enjoy meeting people, learning about them, and sharing information.
  • Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
  • Ability to work independently and contribute to team dynamics.
  • Ability to meet daily sales goal challenges.
  • Ability to stand for at least two consecutive hours and lift at least 30 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Receive, tag, and organize merchandise and maintain stockroom organization.
  • Pick, pack, retrieve, and complete customer orders from back-of-house storage.
  • Monitor alerts and ensure Buy Online Pickup In-Store orders are ready on time.
  • Deliver orders curbside and support curbside pickups.
  • Greet customers, listen to their needs, resolve issues, and provide helpful service.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Review goals, learn about products and promotions, and help prepare the store for success.
  • Support teammates and contribute to sales goals and store results.

Benefits

  • Competitive pay and benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off.
  • Eight paid holidays.
  • Continuous learning and leadership development.
  • Colleague Resource Groups.
  • Volunteer opportunities.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal and financial advice.
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