Retail Receiving Support Associate, Mission Viejo - Full Time
About The Position
As a Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. You receive and organize merchandise, pick and pack orders, retrieve orders from back-of-house storage, and deliver them curbside. You monitor alerts to help complete Buy Online Pickup In-Store (BOPS) orders on time and keep the stockroom and sales floor running efficiently. The role also includes customer interactions such as warmly greeting shoppers, resolving issues, and carefully delivering curbside orders. You help prepare the store for the day by reviewing goals, learning about products and promotions, receiving merchandise, tagging items, and organizing the stockroom. During the day, you support customers and order fulfillment, recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and assist with merchandise moves. At the end of the day, you organize the stockroom and complete orders to help prepare the team for the next day. The role emphasizes teamwork, genuine hospitality, operational excellence, and contributing to sales and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
- Ability to stand for at least two consecutive hours.
- Ability to lift at least 30 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, and organize merchandise and maintain inventory accuracy.
- Pick, pack, retrieve, and complete customer orders, including Buy Online Pickup In-Store orders.
- Monitor alerts to support on-time BOPS order completion.
- Deliver orders curbside and provide helpful customer service, including greeting shoppers and resolving issues.
- Maintain an orderly stockroom and efficient sales floor.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Review goals and learn about new products and promotions.
- Collaborate with teammates and contribute to sales goals and store results.
- Complete orders and organize the stockroom at the end of the day to prepare for the next day.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups and volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
