Retail Production Associate

Goodwill Industries of Middle Tennessee • Jackson, TN

1d

About The Position

The Retail Production Associate supports store operations by sorting, tagging, pricing, and preparing donated Softline and Hardline merchandise for the sales floor. The role involves completing assigned production tasks in a quota-driven environment while prioritizing quality, accuracy, safety, and established procedures. The associate helps maintain organized, clean, and safe production and backroom areas, supports merchandise flow and store readiness, and contributes to Goodwill’s mission of Changing Lives through Education, Training, and Employment and its values of Teamwork, Respect, Uprightness, and Empowerment. Under the direction of store management, the associate supports production and backroom operations throughout assigned shifts, including opening and closing routines and movement of materials between work areas. The schedule is flexible and includes evenings, weekends, and holidays.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in retail, production, warehouse, or customer-facing roles preferred but not required.
• Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
• Ability to work accurately in a quota-driven environment where quality is the top priority.
• Strong attention to detail for sorting, pricing, and preparing merchandise.
• Ability to remain focused while performing repetitive tasks in a fast-paced environment.
• Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• Previous experience in quota-driven or manufacturing-style production environments.
• Experience in fast-paced, high-volume environments with productivity expectations.
• Prior nonprofit or mission-based retail experience.
• Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
• Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
• Bilingual language skills.

Responsibilities

• Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
• Meet quota-driven productivity expectations while maintaining quality as the top priority.
• Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
• Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines.
• Maintain cleanliness, organization, and safety in production and backroom areas.
• Complete assigned tasks to support store readiness, sales, and inventory flow throughout the shift.
• Support opening and closing routines for production and backroom operations.
• Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed.
• Follow company policies, safety guidelines, operational procedures, pricing standards, and merchandise-handling procedures.
• Use proper lifting techniques and equipment safely.
• Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
• Perform other duties as assigned to support store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED