Retail Production Associate

Goodwill Industries of Middle Tennessee•Union City, TN

About The Position

The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through sorting, pricing, and other production activities. The role works during assigned shifts in a quota-driven environment, with quality, accuracy, and safety as priorities. Under the direction of store management, the associate completes production tasks and supports backroom operations so merchandise is processed efficiently and is ready for the sales floor. The work supports Goodwill’s mission of Changing Lives through Education, Training, and Employment and its values of Teamwork, Respect, Uprightness, and Empowerment. The associate helps maintain a clean, organized, and safe production environment; follows established production, pricing, merchandise-handling, and safety procedures; and supports daily store readiness and inventory flow. The schedule is flexible and includes evenings, weekends, and holidays.

Requirements

High school diploma or equivalent preferred.
Ability to consistently follow established production processes, procedures, and safety guidelines with attention to detail.
Ability to work accurately in a quota-driven environment where quality is the top priority.
Strong attention to detail for sorting, pricing, and preparing Softline and Hardline merchandise.
Ability to remain focused while performing repetitive tasks in a fast-paced environment.
Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

Previous experience in retail, production, warehouse, or customer-facing roles.
High school diploma or equivalent.
Experience in quota-driven or manufacturing-style production environments.
Experience in fast-paced, high-volume environments with productivity expectations.
Prior nonprofit or mission-based retail experience.
Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
Bilingual language skills.

Responsibilities

Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
Meet productivity expectations in a quota-driven environment while prioritizing quality and accuracy.
Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
Prepare merchandise to be shop-ready and compliant with established guidelines.
Maintain cleanliness, organization, and safety in production and backroom areas.
Process merchandise accurately so it is available for timely placement on the sales floor.
Complete assigned production tasks to support store readiness, sales, and inventory flow throughout the shift.
Support opening and closing routines related to production and backroom operations.
Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise-handling procedures.
Use proper lifting techniques and equipment and tools safely.
Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as assigned to support store operations.