Retail Production Associate

Goodwill Industries of Middle Tennessee•Franklin, TN

About The Position

The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities during assigned shifts. The role works toward quota-driven production expectations while maintaining quality, accuracy, and safety, and follows established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes tasks consistently and supports backroom and production operations so merchandise is processed accurately and efficiently and is ready for the sales floor. The role also supports daily store readiness and Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

Requirements

High school diploma or equivalent preferred.
Previous experience in retail, production, warehouse, or customer-facing roles is preferred but not required.
Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
Ability to work accurately in a quota-driven environment where quality is the top priority.
Strong attention to detail when sorting, pricing, and preparing Softline and Hardline merchandise.
Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent.
Previous experience in quota-driven or manufacturing-style production environments.
Experience in fast-paced, high-volume environments with productivity expectations.
Prior nonprofit or mission-based retail experience.
Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
Bilingual language skills.

Responsibilities

Support efficient, high-quality production output and maintain a clean, organized, and safe production environment.
Sort, tag, price, and prepare donated Softline and Hardline merchandise according to production and quality standards.
Meet productivity expectations in a quota-driven environment while prioritizing quality.
Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
Prepare merchandise for the sales floor, ensuring accuracy, presentation, and compliance with guidelines.
Maintain organization, cleanliness, and safety in production and backroom areas.
Process merchandise accurately and ensure it is available for timely placement on the sales floor.
Complete assigned production tasks that support store readiness, sales, and inventory flow throughout the shift.
Support opening and closing routines related to production and backroom operations.
Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise handling procedures.
Use proper lifting techniques and equipment and tools safely.
Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as assigned to support overall store operations.