Retail Production Associate

Goodwill Industries of Middle Tennessee•Clarksville, TN

11d

About The Position

The Retail Production Associate supports efficient store operations by accurately sorting, tagging, pricing, and preparing donated Softline and Hardline merchandise for the sales floor. The role works in a quota-driven environment and is expected to meet productivity expectations while prioritizing quality, accuracy, and safety. Work is performed under the direction of store management and supports backroom and production operations throughout assigned shifts, in alignment with Goodwill’s mission and values. The associate maintains clean, organized, and safe production and backroom areas; completes assigned production tasks; supports opening and closing routines; and helps coordinate the movement and staging of merchandise between production, backroom, and sales floor areas. The position requires following company policies, production standards, pricing integrity requirements, safety guidelines, and merchandise-handling procedures. A flexible schedule, including evenings, weekends, and holidays, is required.

Requirements

Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
Ability to work accurately in a quota-driven environment while prioritizing quality.
Strong attention to detail when sorting, pricing, and preparing merchandise.
Ability to remain focused while performing repetitive tasks in a fast-paced environment.
Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in retail, production, warehouse, or customer-facing roles preferred, but not required.
Experience in quota-driven or manufacturing-style production environments preferred.
Experience in fast-paced, high-volume environments with productivity expectations preferred.
Prior nonprofit or mission-based retail experience is a plus.
Experience using pricing tools or POS systems, or handling transactions, preferred.
Experience with task-based, repetitive work requiring consistency, accuracy, and quality control preferred.
Bilingual language skills preferred.

Responsibilities

Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established standards.
Meet quota-driven productivity expectations while maintaining quality, accuracy, and attention to detail.
Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
Prepare merchandise to be shop-ready and compliant with established presentation guidelines.
Maintain cleanliness, organization, and safety in production and backroom areas.
Process merchandise accurately so it is available for timely placement on the sales floor.
Complete assigned production tasks that support store readiness, sales, and inventory flow.
Support opening and closing routines related to production and backroom operations.
Assist with moving and staging materials and coordinating merchandise between production, backroom, and sales floor areas as directed by store leadership.
Follow company policies, safety guidelines, operational procedures, production standards, and merchandise-handling procedures.
Use proper lifting techniques and equipment and tools safely.
Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as assigned to support store operations.