Retail Production Associate

Goodwill Industries of Middle Tennessee•Columbia, TN

About The Position

The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities during assigned shifts. The role works toward quota-driven production expectations while maintaining quality, accuracy, and safety and following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes tasks consistently and prioritizes quality in production. The role supports backroom and production operations so merchandise is processed accurately and efficiently and is ready for the sales floor throughout the day, in keeping with Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

Requirements

Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
Ability to work accurately in a quota-driven environment where quality is the top priority.
Strong attention to detail for sorting, pricing, and preparing Softline and Hardline merchandise accurately.
Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent.
Previous experience in retail, production, warehouse, or customer-facing roles.
Experience in quota-driven or manufacturing-style production environments.
Experience in fast-paced, high-volume environments with productivity expectations.
Prior nonprofit or mission-based retail experience.
Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
Bilingual language skills.

Responsibilities

Help maintain a clean, organized, and safe production environment while supporting efficient, high-quality production output during assigned shifts.
Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
Meet productivity expectations in a quota-driven production environment while keeping quality as the top priority.
Use approved pricing tools or point-of-sale (POS) systems to ensure accurate and consistent pricing.
Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines.
Maintain organization, cleanliness, and safety across production and backroom areas.
Ensure merchandise is processed accurately and available for timely placement on the sales floor.
Complete assigned production tasks to support store readiness, sales, and inventory flow throughout the shift.
Support opening and closing routines related to production and backroom operations.
Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
Follow company policies, safety guidelines, and operational procedures.
Practice safe work behaviors, including proper lifting techniques and use of equipment and tools.
Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
Follow production standards, pricing integrity, and merchandise handling procedures.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as assigned to support overall store operations.