Retail Production Associate

Goodwill Industries of Middle Tennessee•Spring Hill, TN

11d

About The Position

The Retail Production Associate supports efficient store operations by sorting, tagging, pricing, and preparing donated Softline and Hardline merchandise for the sales floor. The role works toward quota-driven production expectations while prioritizing quality, accuracy, and safety. It supports backroom and production operations by completing assigned tasks consistently and keeping merchandise moving through the workflow in alignment with Goodwill’s mission of Changing Lives through Education, Training, and Employment and its values of Teamwork, Respect, Uprightness, and Empowerment. Under the direction of store management, the associate helps maintain a clean, organized, and safe production environment; supports store readiness and timely merchandise placement; and follows established production, pricing, handling, and safety procedures. The schedule is flexible and includes evenings, weekends, and holidays.

Requirements

Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
Ability to work accurately in a quota-driven environment where quality is the top priority.
Strong attention to detail in sorting, pricing, and preparing Softline and Hardline merchandise.
Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in retail, production, warehouse, or customer-facing roles preferred but not required.
Previous experience in quota-driven or manufacturing-style production environments preferred.
Experience in fast-paced, high-volume environments with productivity expectations preferred.
Prior nonprofit or mission-based retail experience is a plus.
Experience using pricing tools, point-of-sale (POS) systems, or handling transactions preferred.
Experience with task-based, repetitive work requiring consistency, accuracy, and quality control preferred.
Bilingual language skills preferred.

Responsibilities

Support efficient, high-quality production output and maintain a clean, organized, and safe production environment.
Sort, tag, price, and prepare donated Softline and Hardline merchandise according to production and quality standards.
Meet productivity expectations in a quota-driven environment while prioritizing quality.
Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
Prepare merchandise to be shop-ready and compliant with established presentation guidelines.
Keep production and backroom areas organized, clean, and safe to support efficient workflow.
Ensure merchandise is accurately processed and available for timely placement on the sales floor.
Complete assigned production tasks that support store readiness, sales, and inventory flow throughout the shift.
Support opening and closing routines related to production and backroom operations.
Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise handling procedures.
Use proper lifting techniques and equipment and tools safely.
Promptly report hazards, injuries, equipment concerns, and quality issues to store leadership.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as assigned to support overall store operations.