Retail Production Associate
About The Position
The Retail Production Associate supports efficient store operations by sorting, tagging, pricing, and preparing donated Softline and Hardline merchandise for the sales floor. The role works to meet quota-driven production expectations while maintaining quality, accuracy, and safety, in accordance with established processes and Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes assigned production tasks and supports backroom operations and store readiness throughout the shift, guided by Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment. The position includes maintaining a clean, organized, and safe production environment; supporting merchandise flow between production, backroom, and sales floor areas; and assisting with opening and closing routines. The associate follows company policies, safety guidelines, pricing standards, and merchandise-handling procedures, reporting hazards, injuries, equipment concerns, or quality issues to store leadership. A flexible schedule, including evenings, weekends, and holidays, is required.
Requirements
- Ability to consistently follow established production processes, procedures, and safety guidelines with attention to detail.
- Ability to work accurately in a quota-driven environment where quality is the top priority.
- Strong attention to detail when sorting, pricing, and preparing Softline and Hardline merchandise.
- Ability to remain focused on repetitive production tasks in a fast-paced environment.
- Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- High school diploma or equivalent.
- Previous experience in retail, production, warehouse, or customer-facing roles.
- Previous experience in quota-driven or manufacturing-style production environments.
- Experience in fast-paced, high-volume environments with productivity expectations.
- Prior nonprofit or mission-based retail experience.
- Experience using pricing tools or POS systems, or handling transactions.
- Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
- Bilingual language skills.
Responsibilities
- Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
- Meet productivity expectations in a quota-driven environment while prioritizing quality.
- Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
- Prepare merchandise to be shop-ready, following presentation and other established guidelines.
- Maintain organization, cleanliness, and safety in production and backroom areas.
- Complete assigned production tasks to support store readiness, sales, and inventory flow throughout the shift.
- Support opening and closing routines related to production and backroom operations.
- Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
- Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise-handling procedures.
- Use proper lifting techniques and equipment and tools safely.
- Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
- Maintain a flexible schedule, including evenings, weekends, and holidays.
- Perform other duties as assigned to support store operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
