Retail Production Associate

Goodwill Industries of Middle Tennessee • Hendersonville, TN

1d

About The Position

The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities. Working under the direction of store management, the associate completes assigned tasks in a quota-driven environment while prioritizing quality, accuracy, and safety. The role supports backroom and production operations so merchandise is processed consistently and made ready for the sales floor, in alignment with Goodwill’s mission of Changing Lives through Education, Training, and Employment and its values of Teamwork, Respect, Uprightness, and Empowerment.

Requirements

• Ability to consistently follow established production processes, procedures, and safety guidelines with attention to detail.
• Ability to work accurately in a quota-driven environment where quality is the top priority.
• Strong attention to detail for sorting, pricing, and preparing Softline and Hardline merchandise.
• Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
• Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in retail, production, warehouse, or customer-facing roles.
• Experience in quota-driven or manufacturing-style production environments.
• Experience in fast-paced, high-volume environments with productivity expectations.
• Prior nonprofit or mission-based retail experience.
• Experience using pricing tools or point-of-sale (POS) systems, or handling transactions.
• Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
• Bilingual language skills.

Responsibilities

• Help maintain a clean, organized, and safe production environment while supporting efficient, high-quality output during assigned shifts.
• Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
• Meet productivity expectations in a quota-driven environment while keeping quality as the top priority.
• Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
• Prepare merchandise to be shop-ready, ensuring accuracy, presentation, and compliance with established guidelines.
• Maintain organization, cleanliness, and safety across production and backroom areas.
• Process merchandise accurately and support its timely placement on the sales floor.
• Complete assigned production tasks that support store readiness, sales, and inventory flow throughout the shift.
• Support production and backroom opening and closing routines.
• Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
• Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise handling procedures.
• Use proper lifting techniques and equipment and tools safely.
• Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
• Maintain a flexible schedule, including evenings, weekends, and holidays.
• Perform other duties as assigned to support store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED