Retail Production Associate

Goodwill Industries of Middle Tennessee • Fayetteville, TN

5d

About The Position

The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities during assigned shifts. The role works toward quota-driven production expectations while maintaining quality, accuracy, and safety and following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment.

Under the direction of store management, the associate completes consistent, quality-focused production tasks and supports backroom operations so merchandise is processed accurately and efficiently and is ready for the sales floor. The role reflects Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.

The associate also helps keep production and backroom areas clean, organized, and safe; supports daily store readiness and merchandise flow; follows company procedures and safety standards; and maintains a flexible schedule that includes evenings, weekends, and holidays.

Requirements

• Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
• Ability to work accurately in a quota-driven environment while prioritizing quality.
• Strong attention to detail for sorting, pricing, and preparing merchandise.
• Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
• Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous experience in retail, production, warehouse, or customer-facing roles.
• Experience in quota-driven or manufacturing-style production environments.
• Experience in fast-paced, high-volume environments with productivity expectations.
• Prior nonprofit or mission-based retail experience.
• Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
• Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
• Bilingual language skills.

Responsibilities

• Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
• Meet productivity expectations in a quota-driven environment while prioritizing quality.
• Use approved pricing tools or point-of-sale (POS) systems to ensure accurate, consistent pricing.
• Prepare merchandise for the sales floor, ensuring accuracy, presentation, and compliance with established guidelines.
• Maintain organization, cleanliness, and safety in production and backroom areas.
• Complete assigned production tasks to support store readiness, sales, and inventory flow throughout the shift.
• Support opening and closing routines related to production and backroom operations.
• Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
• Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise handling procedures.
• Use proper lifting techniques and equipment safely.
• Promptly report hazards, injuries, equipment concerns, and quality issues to store leadership.
• Perform other duties as assigned to support store operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED