Retail Production Associate

Goodwill Industries of Middle Tennessee•Spring Hill, TN

11d

About The Position

The Retail Production Associate supports efficient store operations by sorting, tagging, pricing, and preparing donated Softline and Hardline merchandise for the sales floor. The role works under the direction of store management and supports backroom and production operations, completing assigned tasks accurately and efficiently while maintaining quality, safety, and established production standards. Work takes place in a quota-driven environment, with quality as the top priority and a focus on Goodwill’s mission of Changing Lives through Education, Training, and Employment, and its values of Teamwork, Respect, Uprightness, and Empowerment. The associate helps maintain a clean, organized, and safe production environment; supports merchandise flow and store readiness throughout the shift; and assists with production-related opening and closing routines. The role requires a flexible schedule, including evenings, weekends, and holidays, and may include other duties supporting store operations.

Requirements

Ability to follow established production processes, procedures, and safety guidelines consistently and with attention to detail.
Ability to work accurately in a quota-driven environment where quality is the top priority.
Strong attention to detail when sorting, pricing, and preparing merchandise.
Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
Ability to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

High school diploma or equivalent preferred.
Previous experience in retail, production, warehouse, or customer-facing roles preferred, but not required.
Experience in quota-driven or manufacturing-style production environments preferred.
Experience in fast-paced, high-volume environments with productivity expectations preferred.
Prior nonprofit or mission-based retail experience is a plus.
Experience using pricing tools or POS systems, or handling transactions, preferred.
Experience with task-based, repetitive work requiring consistency, accuracy, and quality control preferred.
Bilingual language skills preferred.

Responsibilities

Sort, tag, price, and prepare donated Softline and Hardline merchandise according to established production and quality standards.
Meet productivity expectations in a quota-driven environment while prioritizing quality and accuracy.
Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
Prepare merchandise to be shop-ready, ensuring appropriate presentation and compliance with guidelines.
Maintain cleanliness, organization, and safety in production and backroom areas.
Process merchandise accurately and support its timely placement on the sales floor.
Complete assigned production tasks to support store readiness, sales, and inventory flow throughout the shift.
Support production and backroom opening and closing routines.
Assist with material movement, staging, and coordination between production, backroom, and sales floor areas as directed by store leadership.
Follow company policies, safety guidelines, operational procedures, production standards, pricing integrity, and merchandise-handling procedures.
Use proper lifting techniques and equipment and tools safely.
Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
Maintain a flexible schedule, including evenings, weekends, and holidays.
Perform other duties as assigned to support overall store operations.