Retail Production Associate
About The Position
The Retail Production Associate supports efficient store operations by preparing donated Softline and Hardline merchandise through accurate sorting, pricing, and production activities during assigned shifts. The role works toward quota-driven production expectations while maintaining quality, accuracy, and safety, following established processes aligned with Goodwill’s mission of Changing Lives through Education, Training, and Employment. Under the direction of store management, the associate completes assigned production tasks and supports backroom and production operations so merchandise is processed accurately, efficiently, and made ready for the sales floor throughout the day. The role is grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.
Requirements
- High school diploma or equivalent preferred.
- Previous experience in retail, production, warehouse, or customer-facing roles preferred, but not required.
- Ability to consistently follow production processes, procedures, and safety guidelines with attention to detail.
- Ability to work accurately in a quota-driven environment where quality is the top priority.
- Strong attention to detail when sorting, pricing, and preparing Softline and Hardline merchandise.
- Ability to remain focused while performing repetitive production tasks in a fast-paced environment.
- Ability to stand, walk, bend, lift, and move items as required in a production and retail setting.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Nice To Haves
- Previous experience in quota-driven or manufacturing-style production environments.
- Experience in fast-paced, high-volume environments with productivity expectations.
- Prior nonprofit or mission-based retail experience.
- Experience using pricing tools, point-of-sale (POS) systems, or handling transactions.
- Experience with task-based, repetitive work requiring consistency, accuracy, and quality control.
- Bilingual language skills.
Responsibilities
- Support efficient, high-quality production output and help maintain a clean, organized, and safe production environment.
- Sort, tag, price, and prepare donated Softline and Hardline merchandise according to production and quality standards.
- Meet productivity expectations in a quota-driven environment while prioritizing quality.
- Use approved pricing tools or point-of-sale (POS) systems to price merchandise accurately and consistently.
- Prepare merchandise to be shop-ready, meeting accuracy, presentation, and established guidelines.
- Maintain organization, cleanliness, and safety in production and backroom areas.
- Help ensure accurately processed merchandise is available for timely placement on the sales floor.
- Complete assigned production tasks that support store readiness, sales, and inventory flow throughout the shift.
- Support opening and closing routines related to production and backroom operations.
- Assist with moving and staging materials and coordinating work between production, backroom, and sales floor areas as directed by store leadership.
- Follow company policies, safety guidelines, and operational procedures.
- Use safe work behaviors, including proper lifting techniques and the use of equipment and tools.
- Promptly report hazards, injuries, equipment concerns, or quality issues to store leadership.
- Follow production standards, pricing integrity requirements, and merchandise handling procedures.
- Maintain a flexible schedule, including evenings, weekends, and holidays.
- Perform other duties as assigned to support store operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
