Retail Pharmacy Lead Technician
About The Position
Northern Pharmacy & Medical Equipment is seeking a motivated, dependable, and knowledgeable Retail Pharmacy Lead Technician to help keep its retail pharmacy running smoothly and deliver excellent customer service. This is a hands-on leadership role for an experienced pharmacy technician ready to take the next step in their career. The lead technician coordinates day-to-day technician workflow, supports teammates, helps train new technicians, and works closely with pharmacists and pharmacy management. This is a working lead position; pharmacist-only activities, clinical decisions, and employee disciplinary matters remain with the appropriate pharmacist or manager.
Requirements
- High school diploma or equivalent.
- Current Maryland Pharmacy Technician registration or certification as required by law.
- Previous retail pharmacy technician experience.
- Knowledge of prescription processing, insurance billing, pharmacy workflow, and customer service.
- Strong organizational, communication, and problem-solving skills.
- Ability to handle multiple priorities in a fast-paced environment.
- Patient-focused, professional, and committed to accuracy.
- Dependable, detail-oriented, and able to take initiative and follow through.
Nice To Haves
- National Pharmacy Technician Certification (CPhT).
- Previous lead or senior pharmacy technician experience.
- Experience in an independent retail pharmacy.
- Familiarity with PioneerRx or similar pharmacy software.
- Experience training or mentoring other pharmacy technicians.
Responsibilities
- Coordinate daily technician workflow and help manage prescription queues.
- Identify bottlenecks, resolve workflow challenges, and keep prescriptions moving efficiently.
- Assist with prescription intake, data entry, filling, packaging, pickup, and delivery.
- Provide day-to-day guidance and support to pharmacy technicians.
- Help train new technicians, share knowledge, and encourage teamwork.
- Lead by example and promote a positive, productive work environment.
- Provide friendly, professional service to patients, caregivers, and healthcare providers.
- Help resolve insurance rejections, refill requests, prior authorizations, and prescription-related concerns.
- Communicate effectively to ensure patients receive timely assistance.
- Support medication ordering, inventory management, returns, recalls, and out-of-stock follow-up.
- Maintain accurate records and support prescription accuracy.
- Follow HIPAA, Maryland Board of Pharmacy requirements, and all applicable pharmacy regulations.
- Identify and promptly escalate clinical, operational, safety, or compliance concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
