Retail Personal Banker I - Palatine, IL

Fifth Third Bank•Palatine, IL

6d•$41,600 - $66,600•Onsite

About The Position

The Personal Banker I provides an exceptional customer experience by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. The role processes teller transactions and works as a member of the platform staff. Using a consultative sales and service process, the banker helps customers understand and address their financial needs and provides solutions across the customer lifecycle. The position is accountable for managing risk by openly exchanging ideas and opinions, elevating concerns, and following applicable policies and procedures. It is also responsible for acting in customers’ and colleagues’ best interests and for identifying, assessing, managing, monitoring, and reporting risks within the Bank’s risk appetite. This position requires SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment. The work is performed in a normal office environment and involves extended viewing of computer screens.

Requirements

High School Diploma or GED and at least 6 months of customer service experience, or a college degree, or equivalent military experience.
Ability to develop comfort with acquiring new households and deepening customer relationships.
Ability to represent Fifth Third Bank professionally in verbal and written communication.
Business acumen.
Ability to make sound decisions.
SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Responsibilities

Cultivate, maintain, and enhance relationships in an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
Use a consultative approach with current and prospective customers to identify needs and tailor recommendations, solutions, and advice.
Maintain working knowledge of products, services, and processes offered.
Collaborate with internal partners to meet customer needs and resolve problems.
Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
Provide customer support that reinforces the value of current and new technology.
Process teller transactions and adhere to balancing guidelines.
Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
Perform other duties as assigned.
Follow applicable policies and procedures and identify, assess, manage, monitor, and report risks.