Personal Banker I - Vernon Hills, IL

Fifth Third Bank•Vernon Hills, IL

9d•$43,680 - $69,900•Onsite

About The Position

The Personal Banker I is a Financial Center position focused on using a consultative sales process to identify and meet customers’ and prospects’ financial needs. Candidates first complete a 4–8 week onboarding and education program, including rotations in operations and Sales & Service, followed by a certification demonstrating the skills needed for a role in the Retail Personal Banker job family. The role combines customer acquisition and relationship deepening with teller transactions and platform duties. The banker is accountable for managing risk, following policies and procedures, and supporting positive customer and colleague experiences. The position is based in Vernon Hills, Illinois. The training program requires travel within the affiliate and travel outside the affiliate for classroom training sessions, as well as scheduling flexibility. The position offers an annual base pay range of $43,680 to $69,900. Individual pay varies based on relevant skills and experience, education, and geographic location. The company describes its Total Rewards as including comprehensive benefits and differentiated compensation intended to support employees’ physical, financial, emotional, and social well-being; specific benefits are not listed in the posting.

Requirements

College degree, work experience providing transferable skills, or a combination of education and experience.
Demonstrated ability to develop comfort with sales activities to acquire new consumer household and small business customers and/or cross-sell to established customers.
Ability to demonstrate understanding of advanced mathematical functions used to analyze credit and financial information.
Ability to professionally represent Fifth Third Bank through appearance and verbal and written communication.
Ability to develop working knowledge of Retail policies and procedures and use sound judgment in decision-making.
Must obtain S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment.
Ability to travel within the affiliate for training and outside the affiliate for classroom training; scheduling flexibility is required.

Nice To Haves

Experience in the financial industry is preferred.

Responsibilities

Use the consultative sales process and Financial Needs Assessment to develop customer profiles and identify current and future financial needs.
Maintain knowledge of Retail consumer and small business products and services, and recommend suitable solutions.
Use CAMP and other approved marketing tools to contact customers and schedule periodic financial reviews.
Cross-sell to existing customers and participate in directed outside sales activities, including onsite presentations, business sales calls, and community financial literacy events.
Build working relationships with assigned Mortgage, Small Business, Commercial, and Investment partners, and refer customers when appropriate.
Meet or exceed customer experience and individual and team production goals, and support year-over-year revenue growth as measured by the Financial Center P&L.
Guide CSRs on sales and referral processes.
Promote customer satisfaction through a friendly, helpful, and professional manner; answer questions and take ownership of customer issues.
Maintain confidentiality and follow the Bancorp Code of Business Conduct and Ethics and related policies.
Follow established policies and procedures when opening and servicing Retail products.
Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
Participate in Financial Center or Bank Mart opening and closing processes as directed by the Financial Center Manager.
Stay current on Retail procedures for mitigating fraud and unnecessary risk or exposure.
Process teller transactions and perform platform staff duties.
Complete the onboarding and education program and required certification.