Retail Personal Banker I - Palatine, IL

Fifth Third Bank • Palatine, IL

5d • $41,600 - $66,600

About The Position

The Personal Banker I provides an exceptional customer experience by developing and maintaining relationships with existing and prospective customers. The role processes teller transactions and works as part of the platform staff, using a consultative sales and service approach to understand customers’ financial needs and recommend solutions across their lifecycle. The banker is accountable for managing risk, following bank policies and procedures, and acting in ways that support positive experiences for customers and colleagues.

Requirements

• High school diploma or GED and at least 6 months of customer service experience, or a college degree, or equivalent military experience.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Business acumen.
• Ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Responsibilities

• Cultivate, maintain, and enhance relationships within an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify the needs of current and prospective customers and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the bank’s products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers are offered solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Process teller transactions and follow balancing guidelines.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.
• Identify, assess, manage, monitor, and report risks while operating within the bank’s risk appetite.

Benefits

• Comprehensive benefits programs supporting employees’ and families’ physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED