Retail Performance Executive

Regions•Atlanta, GA

8d•$249,402 - $334,150•Onsite

About The Position

The Retail Performance Executive partners with Retail Banking leadership to develop, implement, and execute strategic initiatives that drive sales performance, service excellence, workforce effectiveness, and customer experience outcomes across the Retail Bank. The role provides leadership and oversight for Retail performance enablement functions, supporting consistent execution of business strategies and optimizing sales and service practices, tools, coaching, and resources to enhance associate and organizational performance. The executive leads and develops teams responsible for Retail performance enablement, including segment management, sales and service performance support, financial wellness programs, coaching effectiveness, and sales support capabilities. The role also oversees Retail Sales and Service Managers, directs the Retail Market Coach function, provides strategic oversight of Financial Wellness and Education initiatives, and leads the Retail Sales and Service Tools Support function. The position is incentive eligible and exempt from timekeeping requirements under the Fair Labor Standards Act, so it is not eligible for overtime pay. The preferred location is Birmingham, Alabama.

Requirements

Bachelor's degree in Business, Finance, Management, or a related field.
Fifteen (15) years of leadership experience in banking, retail banking, sales management, or a related financial services environment.
Ability to lead through change and organizational transformation.
Demonstrated leadership and team development skills.
Effective communication and influencing skills.
Excellent verbal and written communication skills.
Experience leading performance improvement initiatives.
Proven ability to drive results in a complex, matrixed environment.
Strong analytical and problem-solving skills.
Strong partnership and stakeholder management skills.
Strong strategic thinking skills and execution capabilities.

Responsibilities

Review Retail Banking performance metrics and identify trends, risks, and opportunities to improve sales, service, productivity, and operational effectiveness.
Partner with Consumer Banking Executive leadership to develop and execute strategies that drive business growth and consistent field execution.
Establish accountability for execution against key performance indicators, operational expectations, and strategic objectives.
Develop and implement standardized processes that promote consistency, efficiency, and sustainable performance improvement across the Retail network.
Identify performance gaps and implement mitigation strategies to improve business outcomes and customer experience results.
Optimize workforce deployment and staffing strategies to maximize productivity across branch segments, markets, and job families.
Lead initiatives to improve customer engagement, sales effectiveness, and service delivery across the Retail Bank.
Use data, analytics, and business insights to influence decisions, prioritize opportunities, and drive execution strategies.
Oversee performance enablement programs that strengthen sales execution, service delivery, coaching effectiveness, and associate productivity.
Provide leadership and direction for Retail segment strategy execution, aligning it with organizational priorities and customer growth objectives.
Lead and develop a team responsible for Retail performance enablement, including segment management, sales and service performance support, financial wellness programs, coaching effectiveness, and sales support capabilities.
Oversee Retail Sales and Service Managers responsible for identifying performance trends, coaching opportunities, and sales effectiveness improvements across the Retail Bank.
Direct the Retail Market Coach function to ensure consistent field coaching practices, sales execution standards, and operational effectiveness across geographically aligned markets.
Provide strategic oversight of Financial Wellness and Education initiatives to support customer engagement, associate capability development, and business growth objectives.
Lead the Retail Sales and Service Tools Support function to ensure effective utilization, adoption, and continuous improvement of sales and service platforms and resources.
Partner with business leaders to identify capability gaps and implement development strategies to enhance associate effectiveness and leadership readiness.
Support onboarding, talent development, succession planning, and performance improvement efforts to strengthen organizational capability and field execution.
Collaborate with cross-functional partners to implement strategic initiatives, change management efforts, and transformation activities affecting the Retail Bank.