Retail Performance Executive

Regions Bank•Charlotte, AL

6d•Onsite

About The Position

At Regions, the Retail Performance Executive is responsible for partnering with Retail Banking leadership to develop, implement, and execute strategic initiatives to drive sales performance, service excellence, workforce effectiveness, and customer experience outcomes across the Retail Bank. This role provides leadership and oversight for Retail performance enablement functions, ensuring consistent execution of business strategies, optimization of sales and service practices, and delivery of tools, coaching, and support resources to enhance associate and organizational performance.

Requirements

Bachelor's degree in Business, Finance, Management, or a related field
Fifteen (15) years of leadership experience in banking, retail banking, sales management, or a related financial services environment
Ability to lead through change and organizational transformation
Demonstrated leadership and team development skills
Effective communication and influencing skills
Excellent verbal and written communication skills
Experience leading performance improvement initiatives
Proven ability to drive results in a complex, matrixed environment
Strong analytical and problem-solving skills
Strong partnership and stakeholder management skills
Strong strategic thinking skills and execution capabilities

Nice To Haves

Preferred location is Birmingham, AL

Responsibilities

Reviews Retail Banking performance metrics and identifies trends, risks, and opportunities to improve sales, service, productivity, and operational effectiveness
Partners with Consumer Banking Executive (CBE) leadership to develop and execute strategies to drive business growth and consistent field execution
Establishes accountability for execution against key performance indicators, operational expectations, and strategic objectives
Develops and implements standardized processes that promote consistency, efficiency, and sustainable performance improvement across the Retail network
Identifies performance gaps and implements mitigation strategies to improve business outcomes and customer experience results
Optimizes workforce deployment and staffing strategies to maximize productivity across branch segments, markets, and job families
Leads initiatives to improve customer engagement, sales effectiveness, and service delivery across the Retail Bank
Utilizes data, analytics, and business insights to influence decision-making, prioritize opportunities, and drive execution strategies
Oversees performance enablement programs designed to strengthen sales execution, service delivery, coaching effectiveness, and associate productivity
Provides leadership and direction for Retail segment strategy execution, ensuring alignment with organizational priorities and customer growth objectives
Leads and develops a team responsible for Retail performance enablement, including segment management, sales and service performance support, financial wellness programs, coaching effectiveness, and sales support capabilities
Oversees Performance Sales and Service Managers responsible for identifying performance trends, coaching opportunities, and sales effectiveness improvements across the Retail Bank
Directs the Retail Market Coach function to ensure consistent field coaching practices, sales execution standards, and operational effectiveness across geographically aligned markets
Provides strategic oversight of Financial Wellness and Education initiatives to support customer engagement, associate capability development, and business growth objectives
Leads the Retail Sales and Service Tools Support function to ensure effective utilization, adoption, and continuous improvement of sales and service platforms and resources
Partners with business leaders to identify capability gaps and implement development strategies to enhance associate effectiveness and leadership readiness
Supports onboarding, talent development, succession planning, and performance improvement efforts to strengthen organizational capability and field execution
Collaborates with cross-functional partners to implement strategic initiatives, change management efforts, and transformation activities impacting the Retail Bank