Retail Parts Pro

Advance Stores Company • Chambersburg, PA

13d

About The Position

The Retail Parts Pro is a professional-level sales position that supports advanced functions of the do-it-yourself (DIY) business. The role requires expert knowledge of store systems, automotive systems, parts, inventory, and maintenance processes. It assists DIY customers with advanced part identification, troubleshooting, projects, product recommendations, and sourcing parts from multiple channels, including special orders, FDO, and second sources. The position is full time and includes key holder duties.

Requirements

• Have 3–5 years of prior automotive parts experience.
• Demonstrate sales ability, with prior experience fulfilling customer transactions.
• Have a valid driver's license.
• Have working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Communicate effectively in spoken and written English and build strong relationships with customers, peers, and management.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
• Understand and carry out instructions provided in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately, including operations with whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Have strong organizational skills.
• Be able to work a variety of days, evenings, and weekends as needed.
• Know how to locate and stock parts, operate inventory systems and store equipment, and use POS and parts lookup systems.
• Have parts and automotive system knowledge, safety knowledge and skills, and advanced DIY selling, parts lookup, sourcing, troubleshooting, diagnostic equipment, and product recommendation skills.

Nice To Haves

• ASE certification is preferred but not required.
• Spanish language ability is a plus.

Responsibilities

• Facilitate the sales experience for DIY customers in person and by phone.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties, including assigning and completing tasks, supporting safety, and opening and closing the store.
• Assist with inventory processes, including truck put-away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed