Retail Parts Pro

Advance Stores Company • La Vergne, TN

9d

About The Position

The Retail Parts Pro is a professional-level sales position supporting advanced functions of the do-it-yourself (DIY) business. The role requires expert knowledge of store systems, automotive systems, parts, store inventory, and maintenance processes. The Retail Parts Pro helps DIY customers identify and troubleshoot automotive issues, provides project assistance, and sources parts through options including special order, FDO, and second source. This is a full-time position with work schedules that may include days, evenings, and weekends as needed.

Requirements

• Have 3–5 years of prior automotive parts experience.
• Have proven sales ability and past experience fulfilling customer transactions.
• Have a valid driver's license.
• Demonstrate working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Speak and write English; communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
• Understand and carry out written, oral, or diagrammed instructions.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately, including addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Demonstrate strong organizational skills.
• Be able to work an assortment of days, evenings, and weekends as needed.

Nice To Haves

• Spanish language ability.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key-holder duties, including task assignment and completion, safety responsibilities, and opening and closing duties.
• Assist with store inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed