Retail Parts Pro

Advance Auto Parts • Lincoln Park, MI

13d

About The Position

The Retail Parts Pro is a professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot issues, assist with customer projects, and source parts through options such as special orders, FDO, and second sources. The position also requires in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Requirements

• Have 3–5 years of prior automotive parts experience.
• Demonstrate sales ability and past experience fulfilling customer transactions.
• Have working knowledge of automotive systems and diagnostic ability, including internal engines, suspension, brakes, electronics, and exhaust.
• Speak and write English; communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
• Understand and execute instructions provided in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately, including operations with whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Have strong organizational skills.
• Be able to work an assortment of days, evenings, and weekends as needed.
• Have a valid driver's license.

Nice To Haves

• Spanish language ability.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Ensure high standards of customer service and store appearance.
• Perform key holder responsibilities, including assigning and completing tasks, maintaining safety, and opening and closing duties.
• Assist with store inventory processes, including truck put-away, shoot outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed