Retail Parts Pro

Advance Auto Parts • Deerfield Beach, FL

14d

About The Position

The Retail Parts Pro is a professional-level sales position that supports advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, and parts, along with the ability to identify and troubleshoot issues, assist customers with projects, and source parts through special orders, FDO, second sources, and other channels. The position also requires in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

The Retail Parts Pro supports DIY customers in person and by phone, achieves personal and store sales and service objectives, and manages DIY services such as battery installation and testing and wiper installation. The position maintains customer service and store appearance standards and performs key-holder duties, including task assignment and completion, safety responsibilities, and opening and closing duties. Additional responsibilities include assisting with inventory processes and store cleanliness.

Requirements

• Three to five years of prior automotive parts experience.
• Proven sales ability and past experience fulfilling customer transactions.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Speak and write English and communicate effectively with customers, peers, and management; build strong relationships.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and write simple correspondence.
• Understand and execute written, oral, or diagram-form instructions.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately, including addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Valid driver's license.

Nice To Haves

• Spanish language skills.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key-holder responsibilities, including task assignment and completion, safety, and opening and closing duties.
• Assist with inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed