Retail Parts Pro

Advance Auto Parts • Ridgeland, MS

12d

About The Position

The Retail Parts Pro is a professional-level sales position that supports advanced functions of the do-it-yourself (DIY) business. The role requires expert knowledge of store systems, automotive systems, parts, inventory, and maintenance processes. The Retail Parts Pro assists DIY customers with advanced parts identification, troubleshooting, project assistance, and sourcing from options such as special order, FDO, and second sources. This is a full-time position.

Requirements

• Three to five years of prior automotive parts experience.
• Proven sales ability and experience fulfilling customer transactions.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Speak and write English; communicate effectively and build strong relationships with customers, peers, and management.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute written, oral, or diagram-form instructions.
• Successfully complete the Parts Knowledge Assessment.
• Accurately perform basic arithmetic using whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Valid driver's license.

Nice To Haves

• Spanish language skills.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customers in person and by phone.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key holder responsibilities, including assigning and completing tasks, supporting safety, and opening and closing duties.
• Assist with store inventory processes, including truck put-away, shootouts, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed