Retail Part Pro

Advance Auto Parts • Pineville, LA

5d

About The Position

The Retail Parts Pro is a professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, parts, store inventory, and maintenance processes. The Retail Parts Pro assists DIY customers with advanced part identification, troubleshooting, project support, and sourcing parts through options including special orders, FDO, and second sources. This is a full-time position.

The role also supports sales and service goals, manages DIY services such as battery installation and testing and wiper installation, maintains customer service and store appearance standards, and performs key-holder duties including task assignment, safety, and opening and closing responsibilities.

Requirements

• 3–5 years of prior automotive parts experience.
• Proven sales ability, with past experience fulfilling customer transactions.
• Valid driver's license.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic systems, and exhaust.
• Ability to speak and write English and communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and to write simple correspondence.
• Ability to understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Ability to perform basic arithmetic accurately using whole numbers, common fractions, and decimals.
• Ability to use Microsoft Word and Excel effectively.
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Nice To Haves

• Spanish language ability.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customers in person and by phone.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key-holder responsibilities, including assigning and completing tasks, supporting safety, and opening and closing duties.
• Assist with inventory processes, including truck put-away, shootouts, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed